MION.UK Privacy Policy

Privacy Policy

We value your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with UK data protection law.

By using our website or placing an order with us, you agree to this policy.

1. Who We Are

MION MUSIC Ltd.
71-75 Shelton Street,Covent Garden,London,WC2H 9JQ,United Kingdom
Email: help@mion.uk
We are the data controller for the purposes of the UK GDPR.

2. What Data We Collect

We may collect the following types of personal data:

Identity data: name, username, or similar identifiers
Contact data: address, email, phone number
Transaction data: order details, payment records
Technical data: IP address, browser type, device info
Usage data: how you use our website
Marketing preferences: opt-in choices for email/newsletters
Wholesale data: business name, VAT number, resale activity

We do not collect or store payment card details directly — these are handled by secure third-party processors (e.g. Stripe(Shopify Payments), PayPal).

3. How We Use Your Data

Process and deliver your orders
Manage payments and refunds
Communicate with you about your account or orders
Provide customer service
Operate your wholesale account (if applicable)
Send marketing (if you opt in)
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

Contractual necessity – to fulfill orders and provide services
Legitimate interests – to run and grow our business, prevent fraud
Consent – for optional marketing and cookies
Legal obligation – to comply with UK tax and consumer laws

5. Who We Share Your Data With

We may share your data with:

Payment providers (e.g. Stripe, PayPal)
Delivery couriers (e.g. Royal Mail, DHL)
Web hosting and platform providers
Analytics and marketing services (if opted in)
Legal or tax authorities, where required by law

We never sell your personal data.

6. International Transfers

We may transfer your data outside the UK (e.g. to cloud services). Where we do, we ensure appropriate safeguards are in place, such as standard contractual clauses (SCCs) or UK adequacy decisions.

7. Data Retention

We retain personal data only as long as necessary for the purposes collected, including for legal, accounting, or reporting requirements.

Order and transaction records: 6–7 years (UK tax law)
Email/marketing preferences: until you unsubscribe
Wholesale account data: for as long as your account is active

8. Your Rights

Under the UK GDPR, you have the right to:

Access your data
Correct inaccurate data
Request erasure of your data
Object to or restrict certain types of processing
Withdraw consent (for marketing, cookies, etc.)

To exercise your rights, contact us at help@mion.uk.

9. Cookies

Our website uses cookies to enhance your experience. Where required, we ask for your consent.

You can manage cookies via your browser settings or through the cookie consent banner.

See our separate Cookie Policy for more details.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

MION(MION MUSIC Ltd.)
Email: help@mion.uk
Address: 71-75 Shelton Street,Covent Garden,London,WC2H 9JQ,United Kingdom

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Last updated: